Case Study 1
The client had an existing product that shows sensor package information to nursing professionals and resident care administrators. They wanted to use the existing sensor data but display it in a Web dashboard for non technical family members. It needed to be easy to use but still able to present very complex data in a useful manner.
Lean UX in an Agile environment. The design needed to be responsive.
I began by researching the existing dashboard service and creating a baseline for future testing as well as to get a feel for the pain points in the existing application.
The next step was to work with the stakeholders to determine what exactly they wanted the new dashboard to show/do. Requirements gathering included both business and user requirements for the system, research on similar products, and establishing UX goals.
Once the requirements were agreed upon, I began working on creating personas and user stories for the service.
We identified five primary personas for the service. The personas were broken out based on a single sensor deployment.
We then began brainstorming the layout of the dashboard, the screen flows, and the best way to show information.
Using Balsamiq I created rapid wireframes to validate against our personas and users.
We ran several user studies as we created new iterations of the dashboard. Although the initial studies were on very low resolution mockups, later studies were done with high resolution versions, coded by the development team offshore in Romania.