Bio

Summary

An accomplished hands-on professional with leadership experience involving both creative and technical arenas. Reputation for innovation, creative problem solving, and a style that provides leadership by example. Focused on user-centered design used to translate business and functional requirements into navigational flows, interaction models, wireframes and page layouts that clearly and elegantly communicate a sensible user experience that creates a user friendly product.

Advanced understanding in the field principles of human-computer interaction, user interface design, usability and information architecture“Mobile-first” and responsive design proponent.

 

Experience

Senior UX/UI Designer, Parasoft     2015-2016

  • Created wireframes, comps, and prototypes for Web applications, both desktop and mobile.
  • Led the UX portion of the redesign of the Parasoft suite of products.

Senior UX Architect, Guitar Center   2014-2015

  • Created wireframes for the Guitar Center Web properties.
  • Enforced UX design standards across the company.

Senior UX Consultant, Red Shirt Media  2008 – 2014

  • Served in various UX roles depending on client needs, including UX Researcher (ADP), UX Designer (WellAware Systems), Analyst (Capital One), Project Lead (COMSYS) and Director of Experience (KIST Group LLC).
  • Fast deadlines for clients ranging from small start-ups to Fortune 500 using both Agile and Waterfall processes.
  • Lean UX and traditional UX practices.
  • Mobile applications, websites, and e-commerce sites.

Web Manager, VHDA  2007-2008

  • Managed the VHDA public and private Web properties, as well as a Web Team of 5 people.
  • Served as SME for the companies Web Modernization Program, a redesign effort across business units and departments.

Director of Web Design, NIC Inc  1998-2005

  • Started as Webmaster and worked up to Director.
  • Created the first state UX Lab.
  • Wrote the Commonwealth of Virginia Web Policy and UX Standards.
  • Part of the company that created the e-government movement.

 

 

Education and Awards

Virginia Commonwealth University                                                                                                          1991

BS in Psychology with a focus on Social Psychology and Human Factors.

 

ITIL Foundations Course – 2012

Ektron Developer – 2006

Meeting Facilitation – 2008

Project Management Fundamentals – 2006

Designing Accessible Websites – 2008, 2012

Section 508 Coordinators – 2008, 2012

2014 London UXPA Conference, UX Reviewer

Best of the Web, 2001, 2002, 2005

EGov Pioneer Award 2002

UXPA-User Experience Professionals Association

Civic 50 Award 2002

International Screenwriter’s Association

International Academy of Web Television (IAWTV)

Letter from Governor Warner

Letter from First Lady Gilmore of Virginia

Government Technology Magazine Contributing Writer

COVITS Speaker

Digital States Survey winner

Articles for Faulkner Communications

Contributing Writer for Style Weekly

 

Skills

 

Adobe Creative Suite

Accessibility (ADA, Section 508, W3C, WAI)

Usability

WordPress

MS Office Suite (Word, Excel, PowerPoint)

Browsers (IE, Netscape, Mozilla, Firefox, Opera, JAWS, IBM HPR)

Morae Suite

Webtrends

Google Analytics

SharePoint

Prototyping

Wireframes

Balsamiq

Axure

UXPin

Silverback

Web Content

Mobile Web

iOS Products

Responsive Web Design

Lean UX

 

OmniGraffle

Prototyping and Wireframing

Interaction Design

CSS

HTML5

Multivariate and A/B Testing

Use Cases and Personas

iRise

YouTube

Final Draft

Adobe Premiere

Adobe After Effects
XSplit

Bandicam

Sketch

Agile

Hootsuite

 

 

 

 

UX Portfolio

Over the years I’ve taken part in or led numerous UX projects in both private and public markets.  Although many are covered by Nondisclosure Agreements (NDAs), I have been adding case studies of projects where the client has either given permission, or the deliverables have been “scrubbed” of identifying marks.

This page is a work in progress.

Case Studies

Case Study  – WellAware Dashboard

Case Study  – User Studies

Case Study – Guitar Center Drum Off

Case Study – GC Mobile

UX Strategy

UX Policy: Virginia Web Policy and UX Policy 

Wires

Axure

Guitar Center Homepage Redesign (Axure)

Password Protected Wires (contact me for the credentials)

Omnigraffle

List of Omnigraffle Wires

Mobile

Mobile Wires

Design

Behance Portfolio

Misc

More wires

 

 

 

My Design Process

I’m an expert on Survivalist Web Design © 2017. But my Best Case process is illustrated below.

 

My UX Design Process

Writing

Fiction

Big Winners, Big Losers, and Jerry Fondue – 1986

Throwaway (Beyond magazine) – 1991

The Kwisin and the Malmyong (Neophyte magazine) – 1992

More Dark Than Night (Intertext magazine)- 1994

With Thoughts of Sarah (Intertext  magazine)- 1994

No Place for Dinosaurs – 1995

Bogeymen – 1995

Voodoo Code – 2009 (Nuclear Ronin #1)

The Golden Age – 2010

Zombie Corp: To Live and Die the Zombie Way 2012

Nonfiction

Leave It To Butthead (Style Weekly)- 1996

Who Died and Left Them Important? (Style Weekly)- 1996

Technophiles in the Dark (Style Weekly)- 1996

Waging War: The Military and Children (The Virginia-Pilot, Style Weekly)- 1997

Making Cents (Government Technology Magazine)- 2002

Argument for Standards (Government Technology Magazine)- 2004

The Art of War in IT – 2005

The Marketing of our Children (Style Weekly)- 2007

A People Problem  (Style Weekly) – 2004

Technical Articles for Faulkner Communications 2006 – 2012

Content Delivery Methods – 2010

Editor for Nuclear Ronin magazine

Books and Collections

The Cosmic Kahuna Collection – 2000

But I Regress – 2007

Unpleasant Futures 2008

The Adventures of Super Towel!  Episode 1 – The Great Bedtime Battle

Voodoo Code 2010

Predators and Princesses 2010

The Mad Wizard’s Legacy: A Pathfinder Adventure 2013

The Golden Age Serialized Novel 2013-2014

Prologue

Episode 1

June 2014

Blogging

The Devil’s Advocate: God Doesn’t Share – 2006

To Cape or Not to Cape – 2007

Because I’m Your Father, That’s Why! – 2010 – 2012

The Sour Grapes of Wrath 2013-2014

Product Manager and Digital Producer

Over the years, either as part of my UX work or as a Design Manager, I have acted as a Product Manager or Digital Producer. Below are some examples of the products I have been responsible for or content I have created.

Commonwealth of Virginia Web Portal
Product Manager, Digital Producer

Virginia.gov

VGWG
Content Creation/Digital Producer

VITA

Virginia Live Help
Product Manager

va flag

VHDA Website
Product Manager

vhda